•PR: –  Customer Feedback Helps Improve Survey Experience [Pearl: JCSC, LDR] Perspectives, August 2013, Vol 33, #8, Pg 14 #JCp1308_B1

The Customer Value Assessment (CVA) is a two-part survey: the first part is completed after the E-App (electronic application) is submitted; the second part is completed after the on-site survey takes place. TJC says the first part of the CVA helps the survey team know what is important to an organization and provides a more customized on-site survey. The second part tells TJC how well they met your organization’s expectations for their on-site survey.

TIP: If you have an upcoming survey, complete CVA, part 1 with a mind toward constructively influencing surveyors/survey process.  Complete part 2 with the idea of improving TJC survey process in general, and advantageously positioning your organization, should appeal or reviews be required.