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RTN1302_B1_Ri010701 Complaints
Recommended Readings, Tips & Pearls •PR: – 5 Sure-Fire Methods: Complying with Standard RI.01.07.01[®] [REF:LDR, PtAd, StEd] The Source, February 2012, Pg 2, Vol 11, #2 This article focuses on our complaint review processes that help us meet the requirement of RI.0107.01 for patients (and their families) to have their complaints appropriately heard and reviewed. …
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RTN1302_B3_LD040405 RCA
• TS: – Responding to Sentinel Events Conducting an Effective Root Cause Analysis[®] [REF: JCCAP, JCSC, LDR, MDx, RNx, SFT] The Source, February 2013, Vol 11, #2, Pg 12 Although they have books you can buy, TJC has provided very few articles in its periodicals explaining the root cause analysis (RCA) process. Beyond the requirements…
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RTN1302_B4_EC040101 Safety Champions
• EC: – Clarifications and Expectations: Safety Champions Making health care safety everyone’s business[®] [REF: EOC, JCSC, LDR, SFT, StEd] EC News February 2013, Vol 16, #2, Pg 2 This latest offering in the Clarifications & Expectations series offers an interesting strategy for incrementally spreading safety awareness, expertise and investment… through a Safety Champions Program. …